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Your comfort, as our special guest, is most important. Please don’t hesitate to ask if you have any special requests. We will happily do our best to accommodate your needs.
It is recommended all bookings be made well in advance to avoid disappointment, however, we will do our best to offer appointments at short notice if at all possible.
As a courtesy to others, and to allow for your own relaxation, please switch off mobile phones upon entering.
Wherever possible, we recommend you try and arrange even just a small amount of child free time to relax and unwind. We ask that you advise us if children will be attending with you, so a safe working area and child friendly space can be arranged.
We understand that sometimes you will need to change your appointment. We request that you kindly give a minimum of 24 hours notice should you need to re-schedule or cancel your appointment, to allow someone else the opportunity to visit.
Platinum Therapies do not take your consultation time out of your treatments, allowing you the full benefits of your time on the treatment table. Please arrive 15 minutes prior to your first visit to allow time for filling in a consultation sheet. Please also allow this extra time prior to all facial and body treatments to allow yourself time to unwind with a herbal tea or refreshing drink prior to your treatment.
If you are a little late, we will do our best to give you your full treatment time,
however, out of courtesy to the following clients, we may have to cut your treatment slightly short.
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